How can I send my jewellery back for repair?
You can use their free Royal Mail returns service to send back any jewellery that needs repairing. Please include your order number, name, contact details and item description with the return.
Do Gemondo offer a guarantee or warranty with Gemondo jewellery items?
Gemondo are confident in the quality of their jewellery items, that’s why they offer a lifetime quality promise to repair or replace your jewellery. You can find details of this on our quality promise page.
Are the carat weights and metal weights the same for all ring sizes?
The carat weights and metal weights are shown in the description of our products are an average for each design.
I want to return an unwanted item, how do I do this?
If you would like to return an item that you are unsatisfied with, please visit their free returns information page. While in your possession you must keep in good condition any products you intend to return to Gemondo. This specifically includes not removing the security seals.
Rings, necklaces, pendants, brooches and bracelets are security tagged for your protection and hygiene. By removing the security seal you are accepting the item, which then becomes non-refundable. You will have up to 30 days from the date of purchase to return any unwanted items.
How long does it take for me to get a refund?
Gemondo aim to process returns the day they receive them and generally refunds can take up to 7-10 days for the payment to be cleared back to the original payment method. Make sure to fill out the returns form provided with your order and include your original order number to ensure your refund can be processed as quickly as possible.