Is my subscription plan automatically renewed?
Yes. Your subscription plan will renew automatically unless you cancel this option (no discounts apply for renewals). To cancel the automatic renewal of your plan and avoid future non-desired payments you must cancel your subscription from your user’s profile.
Can I cancel my plan and order a refund of my purchase?
At Freepik they want you to be happy. So if you are not completely satisfied with their services, they offer a 30-day refund guarantee. You can get a full refund within 30 days from the purchase date, if and when, you didn’t use the service, that is, you haven’t downloaded any resources.
If that is your case, you can request the refund here: https://profile.freepik.com/support
You can only request a refund of the current billing period. Please note that previous payments can’t be refunded.
Bear in mind that to edit their resources you need specific graphics editor software. They recommend Adobe Illustrator for vectors and Adobe Photoshop for photos and PSD files.
What is the payment method?
They accept all the major debit/credit cards and PayPal.
Can I upgrade the subscription?
If you have a monthly subscription with Freepik and the automatic renewal is still active, you can upgrade to the annual plan from the tab “My subscription” on your Premium account.
Please note that when you upgrade to the annual subscription, the 12 months are added to your current plan, which means that the year does not start counting until the monthly plan that is already in progress is completed. Therefore you will have a subscription for 13 months.
In case you have canceled the automatic renewal, this option will not be available and you must wait until your current plan ends to buy a new Premium subscription.