How long will it take to deliver?
Click and collect and UK Standard Saver Delivery to the UK is usually within 5 to 7 working days of your order being placed. Delivery to International destinations is estimated to take up to 10 working days from your parcel being sent. You can check if we deliver to your destination in the shipping country select menu on the ‘Review Basket’ page.
How much will it cost to ship my item?
UK Standard Saver Delivery - £3.99
Hermes Next Day Delivery - £4.99
DPD Premium Next Day Delivery - £5.99
Next-Day Evening Delivery - £5.99
International delivery (DPD and Royal Mail) is available to most countries. For international shipping, standard rates start from £7.99 and for express delivery (via DHL), rates start from £10.99. Please select your country in the basket for exact prices and shipping options
Does Footpatrol ship to Canada?
Footpatrol will pay all customs/duty orders delivered to the USA & Australia. Their products are sold on a DDU (Delivery Duty Unpaid) basis excluding orders to the USA and Australia. Recipients of deliveries made outside of the European Union may have to pay import duty or formal customs entry.
How do I return an item?
In light of recent world events, they have extended their returns policy to give you extra help. You can send any unwanted items back to them for FREE within 28 days for a refund, or an exchange. Please use the free returns slip which came in your parcel or alternatively you can download a new one HERE.
If you’re lucky enough to live near the Footpatrol London store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you. International customers should send items to the returns address below within 28 days for a refund using their carrier of choice.
Footpatrol Internet Returns
Kingsway Business Park
How long can I keep my order before returning it?
Footpatrol ask you to return your items to them within 28 days of receiving them, but if for any reason you need longer, just let them know.