I have encountered an error or have an error message on my screen, what should I do?
- Check your email account for an itinerary, including spam/junk mail.
- Please call Website Customer Support on 1300 733 867 for assistance.
Can I book my pet online?
- Pets cannot be booked online.
- Not all airlines allow pets to travel on their aircraft, please contact our partner Dogtainers for more information or read more here.
Can I use my Flight Centre Gift Voucher to book online?
Gift Cards are unable to be redeemed online at this stage. Please call their reservations team on 133 133 or visit your local store to book.
Does the name I book my flights under need to be the same as my passport?
Yes. It must be exactly as per your passport. Please do not use an alias, nickname, or abbreviation as this can result in you being denied boarding by the airline.
I have to cancel my booking due to an emergency. Will I get my money back?
They understand these times can be stressful and will do their best to assist you. In the event of a serious illness that prevents travel, or death of an immediate family member they can apply to the Airline for a refund.