What payment method do you accept?
Fawn Design accepts VISA, Mastercard, American Express, Discover Card, Diners Club, Apple pay, Amazon Pay, Google pay, JCB, PayPal, Shop pay.
Can I change or cancel my order?
Customers can cancel their order if they request to do so before their order is fulfilled. Once the order is fulfilled and on its way, they cannot cancel an order and the regular return process will be required. For customer security, they cannot add extra items to an order that has already been placed. If you want to add extra items, you will need to order them separately. If you are needing to update your address or email on an order, please email customer service to make the change. Please be aware that if you order has already been fulfilled, address changes will not be able to be corrected. So we highly recommend double checking all info entered at checkout.
Where is my tracking number?
Once your bag is ready to ship and be picked up by their shipping carrier, you will get a tracking number sent to your email you used at checkout. Please allow 24 hours or so for your tracking number to update in their system. If you did not receive a tracking number, make sure to check your spam or junk folder in your email. Also, make sure to check the correct email you account you used at checkout. Many people have two or three accounts and can sometimes forget which account they used. If you still did not get a tracking number, chances are your email address was entered incorrectly at checkout. Please email customer service to have your email updated and your shipping confirmation email resent to you! For any other inquiries, please email them at email@example.com.
How long does it take to get my order?
If your order fully processed, you will receive an email from Fawn Design confirming your purchase along with order details. Please make sure to double-check your info when checking out so the order confirmation email and product go to the right places. Please allow 2-4 days for fulfilment to be completed. If you do need to make changes to an order, please email customer service as quickly as possible. Please be aware that any order changes may not be fully completed if your order has already been fulfilled. For customer protection, Fawn Design will not be able to add or remove any items from an order that has already been processed. If you are wanting to add an item you missed, you will need to place a separate order for that item. Any item not wanted can be returned through their standard return process.
Can I return a bundle?
Yes, however, all items within the bundle must be returned together in unused/new condition in order to get your refund. No single items will be accepted (these will be shipped back to you).
Do you accept returns?
Of course, They accept any unused or unwrapped orders within 30 days of purchasing. To start a return, please email their customer service team at, firstname.lastname@example.org