Where does FaceTory ship to? Do they ship internationally?
They currently ship to the following countries: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR, China, Hungary, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Portugal, South Korea, Spain, Sweden, Switzerland, Great Britain, Northern Ireland, India, Norway, Philippines, and United States.
How long will my order take to arrive?
FaceTory orders are processed immediately and shipped daily Monday - Friday. Your order should be shipped within roughly 24-48 hours of your processed charge. Once your order has been processed, you should get a confirmation email with your tracking information. Tracking for international orders may take about 3-4 days to show movement.
How long does it take to process a return and receive a refund?
Please allow approximately 5 business days for credit card refunds to process. You will be refunded to your original form of payment. Please note, original shipping charges are not refundable.
Can I return subscription boxes?
Returns, refunds or exchanges are not possible for subscription orders once they have been given a tracking number. Full refunds are available, however, if you are able to contact FaceTory before you receive your tracking number.
My order arrived with something missing, incorrect or damaged.
If your package arrives missing an item, with incorrect items, or with any damage to the items, email FaceTory within 7 days following the delivery date. Please include your order number and photos of any damage.