WHAT’S THE RETURNS POLICY?
If you don’t like a product, let them know, and they’ll offer you a replacement product or your money back. They want your experience with them to be a positive one and they don’t believe in asking you to return a product that you’re not happy with.
WHICH STOCKISTS SELL FACETHEORY?
The best place (and the cheapest!) to buy our products is on this website. They don’t sell to high street retailers, department stores, or other shops. Their extra margin would mean we would have to charge more for their products - and they want their skincare to remain affordable.
ARE YOUR PRODUCTS TESTED ON ANIMALS? WHAT’S YOUR ANIMAL TESTING STATEMENT?
They don’t use ingredients that have been tested on animals. They also do not test finished products on animals nor do they engage subcontractors to do so. They also don’t sell to markets where animal testing is mandatory. All Facetheory ingredients are vegan and none are animal-derived.
DO YOU OFFER SAMPLES?
They don’t offer samples, unfortunately, They recommend you use face theory for at least 30 days to get a good feel for if the routine is going to work for you and a sample wouldn’t give your skin sufficient time to obtain the benefit from the product. We back our products with a 365-day satisfaction guarantee, so if you’re not happy you can just claim a refund.
HOW LONG CAN THE PRODUCTS BE STORED FOR?
Quick answer - it depends - factors like the environment affect shelf life, so they can’t give a specific answer - but most of the time the products will be fine even a year after you buy them. Once opened, they last at least nine months at room temperature.
WHERE ARE FACETHEORY PRODUCTS MADE?
They’re made in the United Kingdom in their own lab to exacting quality standards. They source their ingredients very carefully and only work with a carefully chosen selection of suppliers.