Does D+K offer FREE Shipping?
D+k offers free shipping on orders over AU$200. For orders under this, the price for shipping is AU$30. Allow 3-15 business days for delivery. Import duties and taxes may be applicable.
What happens is the address entered is wrong?
D+k accepts no responsibility for incorrect address details entered, and you are responsible for the costs of any damage incurred to the product during shipping from and to d+k.
What forms of payment does d+k accept?
D+K accepts Paypal, Gift vouchers, Afterpay, ApplePay, GooglePay, ZipPay, Mastercard and Visa.
What is the d+k returns policy?
D+k is happy to provide a store credit in the form of a gift voucher for goods within 21 days of receipt of the item. Credits are given for: Unpaid customs duties and tax, Wrong colour or size, Change of mind.
What are the conditions that qualify my item for a return?
Products need to be in the original packaging, unused and not damaged. You need to provide proof of purchase or receipt. Merchandise must be unworn and unwashed and original tags must be attached.
Can I get a refund?
Refunds are only available for faulty items, excluding those damaged in transit.