How much time does delivery take?
Delivery times depend on the weight and size of the item ordered, its location, and the delivery address. Most packages arrive in metropolitan areas between three to five business days and three to eight business days. Tracking is available after 7pm on the day of dispatch.
What payment methods does Dick Smith accept?
Dick Smith accepts PayPal, Visa, Mastercard, American Express and Diner’s Club.
How do I lodge a warranty claim or get product assistance?
For information on how to lodge a warranty claim, click here.
Do Dick Smith have physical stores?
No, they don’t, but they have a huge range of amazing online deals for delivery to your door, plus they are open 24/7!
What about Dick Smith’s refunds policy?
If you believe your item is faulty, you may be eligible for a refund or an exchange. If you notice a fault with an item, Dick Smith Electronics urges you to contact the manufacturer directly to troubleshoot. If you would prefer to return your item directly, you may bring it into a Dick Smith store with a proof of purchase, to have your item assessed. If it is confirmed that your item is faulty or damaged, you may be eligible for a refund.