How do I cancel an order before it is shipped?
When it’s within two hours after your order status changing to “item being processed”, you can click “Cancel Order” on your order page directly. The order will be cancelled without the seller’s agreement. You will have one chance to click “Cancel Order” for each order, and three times each month in total.
How can I get DHgate free shipping?
As DHgate is a multi-seller platform any shipping fees and delivery timescales differ from product to product. All costs and expected delivery time frames are calculated and quoted during the checkout process.
What forms of payment does DHgate accept?
DHgate accepts Mastercard, Visa, American Express, UnionPay, Maestro, iDeal, Sofort and Bank Transfer.
What can I do if I am still unsatisfied with the replacement item(s)?
If the replacement items you’ve received are still not up to par to the seller’s items described, or you do not receive the new items in the time agreed, please do not click “Replacement Item(s) Received”. In this situation, please Message DHgate, and they will try to help you resolve the issue.
What is the DHgate returns policy?
If you’ve received your order and something isn’t quite right, you’ll need to contact the seller of the item directly via the website. Explain your reason for wanting to return your order and they will advise on whether or not a return can be accepted.
Any seller terms and conditions are shown on the individual product pages, so it’s advisable to take the time to read these carefully before you buy.