How much does delivery takes?
Inner Metro Sydney (within 25 km from Sydney CBD): Delivery should not take more than 3 hours. Greater Sydney (over 25 km from Sydney CBD) / Rural NSW / Canberra ACT: Delivery should not take more than 2 business days. Queensland / Victoria / South Australia: Delivery should not take more than 3 business days.
Western Australia / Northern Territory: Delivery should not take more than 5 business days. International Shipping (Delivery should take between 3 to 5 business days).
What are the payment methods that Cosette accepts?
Cosette accepts Credit Cards (including Visa, MasterCard, American Express), Afterpay, Zip Money, and PayPal.
What are my options when returning an item?
Cosette conduct their business according to the Australian Consumer Law (ACL), which acknowledges your rights and entitlements as a customer. You may return an item for your choice of:
Refund back to your original payment method; 100% store credit; Exchange.
How do I return a product?
Simply complete the COSETTE return form they will be emailing you. First, state your order number on the form as the authorization number to return the item. Second, state the reason, discussed with their customer service authorizing you to return your item. Third, send by post in the original packaging notifying them with the tracking details or directly drop off at Cosette Shop 2 – 140 George Street, Sydney, NSW 2000 – Mon to Sun 11:00 am - 7:00 pm.