Which payment methods do you accept?
Coolmuster accepts VISA, MasterCard, American Express, Delta, diners Card, Discover and PayPal.
Can I cancel my order after placing it?
Please note that once the order processing is successful, the order cancellation is not supported. This is because the orders are automatically processed and implemented through the platform. Therefore, it is highly recommended that you try the trial version before purchasing Coolmuster’s product.
When can I get my money back after the refund request is approved?
Coolmuster will process the refund request as soon as possible, but the actual refund time depends on your payment method. Once your refund request is approved, it usually takes 3 to 7 business days to show on your account. You can check the refund status by yourself 3 days after the successful submission.
How to get a refund for an automatic renewal product?
When 1 Year License expires, the product will be renewed automatically if you don’t cancel the 1 Year Subscription manually. According to Coolmuster’s Refund Policy, please kindly understand that a refund for the automatic renewal product is not supported.
How long until I receive the license code after I have completed the purchase?
Generally, once the order is submitted successfully, you will receive the license code (registration code or license key) within minutes.