Can I try ClickMeeting before paying for a package?
Yes, of course! You can create a ClickMeeting free trial account to test their webinar service for 30 days. No payment details are required to open your free trial account.
Please note that if you opt for a subscription package, you will automatically skip the free trial period and will be asked to provide your payment details. The charges are made upfront each month (30 days) or year (365 days) until you decide to fully cancel your account.
How can I convert my account from the free trial to a paid package?
After logging in to your account, the Choose your plan button will be displayed at the top of the screen. Click it, choose the service package (monthly or annual; Live or Automated), and provide all the necessary billing details, such as address, city, or credit card number. Then, click the Buy Now button on the right side of the screen. All details regarding payments update automatically when choosing between different plans.
How do I cancel my account?
To cancel your account, log in to the account and hover the pointer over the upper-right corner of the screen. From the drop-down menu, select Billing Details and click Cancel Account. Follow the instructions to cancel your account.
If the cancellation was a mistake and you would like to continue using your account, you have 30 days from the date of your account deactivation to contact their Billing Department. Their representatives will assist you with the restoration of your account.
If your account is frozen, please also contact their Customer Success Team.
In the case of the cancellation process of a free trial account, you do not need to take any action on your side. All free trial accounts will be closed automatically at the end of their validity period. You have 30 days from the date of your account deactivation to restore it if you would like to get back to using the same account for your business purposes.
What is the ClickMeeting refund policy?
As they provide a 30-day free trial, with no payment details required to sign up, they do not issue refunds. This gives you a zero-risk way to try ClickMeeting before purchasing.
The refunds are not issued regardless of whether you cancel your account immediately after a new billing period starts or a couple of days later after dry-runs.
For more information, please check their Terms of Service.
Can I keep track of my events history?
Yes, details of all your events are saved in your account. To look them up at any time, go to the Timeline tab. Your events are displayed in chronological order with the most recent on top.
How do I start an event?
Log in to your account, go to the Schedule tab, and click Join beside the event name. Your room will load instantly. Then click the Start event.
How do I end an event?
Click the End event button at the top right of the webinar window. Choose to Exit me to leave the room and keep it open for attendees who are still downloading files, chatting, or reviewing media. Choose End session to close the event for all attendees.
In what countries is the toll-free option available?
Toll-free phone numbers are available for attendees in Canada, the United States, Poland, Russia, and the U.K. They plan to add more countries soon.
