How can I track my order?
Once City Beach have shipped your order they will email you a tracking ID which you can use to track your order.
What is your returns policy?
If you change your mind about a product, City Beach will happily refund you. You have 30 days from the original transaction date to return an item.
Are there any items that can’t be returned?
City Beach won’t accept a change of mind on pierced jewellery, swimwear ot underwear if the hygiene strip has been removed.
I’m unsure of what size to choose, can you help?
City Beach has a sizing guide that you can use to ensure that you pick the right size.
My order hasn’t arrived, what should I do?
If your City Beach order hasn’t arrived, first of all, check your tracking details. If this doesn’t help then get in touch with City Beach and they will contact their shipping provider.
I need to update my personal details, how do I do this?
You can update your personal details by logging into your account withCity Beach. You will need to go to the ‘My Account’ section and then select ‘Personal Information.’