Can I cancel an order?
Yes, you can cancel at any point before it’s dispatched from their warehouse. If you have opted for their engraving service, you may cancel before the item is engraved. Please contact Customer Service immediately if you wish to cancel your order.
What size do I choose?
By clicking the ‘Size Guide’ button in the Product Page, you will find information on how to determine your size. If you need more help, please feel free to contact us for advice.
Can I order a gift online?
Yes, ordering a gift online is easy. Simply choose your gift item and proceed to checkout. On the checkout page, you can add a personalised message which will be printed on a gift card. Finally, the jewellery and gift card will be delivered securely in their signature, gift-ready packaging.
What are the payment methods that Chow Sang Sang accepts?
Chow Sang Sang accept the following payment methods: Visa, MasterCard, American Express, China UnionPay, Alipay, PPS, and PayPal.
When will my order be delivered?
Before Chow Sang Sang can ship your order, they may need to confirm some additional details with your card issuer. Their delivery time starts from the moment an order begins processing and includes two business days where your items will be packed and shipped from their warehouse. This can take slightly longer during a sale or for customized items. Adverse weather conditions are also not factored into delivery time and may cause delays.