Can I track my order?
Yes, you can. Once you have placed your order with Chemist Warehouse, they will send you an email with a link in it which you can use to track your order.
If I’m not at home when my order is delivered, what will happen to my order?
If you are not at home when your parcel is delivered it will be taken to your nearest post outlet and you can collect it from there when it’s convenient for you.
What payment options do you accept?
Chemist Warehouse accept the following payment options:
- Visa or MasterCard
- Visa Checkout
Please note that all international orders need to be paid via PayPal or AliPay.
Can I place an order over the telephone?
Yes, you can. Call Chemist Warehouse’s customer service officers on 1300 367 283 to place your order.
How do you pack your orders?
Chemist Warehouse pack orders in plain packaging which are they are not marked for security and privacy reasons.
If I need to cancel an order, what do I do?
The best way to cancel an order with Chemist Warehouse is to call 1300 367 283 as soon as you can.