How can I cancel or change a car rental reservation?
To cancel or change a call rental reservation, you can call the car vendor directly or email one of their representatives or call their Customer Support Line at 1-800-CHEAP-AIR (1-800-243-2724).
I have a frequent traveller card with my hotel. Will you give them that information?
CheapAir love loyalty, so they are happy to pass along your loyalty program information number upon booking your hotel reservation. One teeny, tiny little thing, though. Some of their deeply discounted hotel rates are so cheap that some chains may not honour loyalty programs in conjunction. If you’d really like to get those points to come heck or high water, it’s best to sort that out in advance.
Why is it taking so long to process my refund?
Many factors may be influencing how fast your refund gets to you. If your refund requires airline approval, it may take a while to go through the individual airline’s “process.”
If you paid for your flights with a debit card, your bank a hold on the release of your funds. CheapAir can’t control that. If you paid with a credit card, the issuing credit card may also go through their own internal process before making funds available.
What forms of payment do you accept?
CheapAir can make this relationship work. At CheapAir.com, they accept all major forms of credit and debit cards (Amex, Visa, MasterCard, Discover, Diners Club, etc.). Alternatively, they also accept Bitcoin and cash payments via Western Union.