What is the payment method?
Carla Zampatti accepts VISA, Mastercard, American Express, Afterpay, and PayPal.
Do you ship internationally?
Yes, they do. Carla Zampatti charge a flat $20 shipping fee for New Zealand and $45 for the rest of the world.
What if I receive a faulty item?
Please email customercare@carlazampatti.com.au with your order number and an image that outlines the fault so that they can provide you with a suitable solution.
What if I want to purchase an item that is currently out of stock?
You can register your interest by selecting your desired size and selecting “Email me when available” on the bottom-right corner. They will notify you via email if more stock becomes available.
What is your return policy?
They offer a full refund on all merchandise purchased online. Please note there is no refund on shipping charges unless the item was faulty. You can also elect to receive a credit note for the product value. Merchandise must be returned within 14 days of receiving it.
Merchandise must be in a saleable condition with all tags attached and must not be worn, damaged, altered or washed.
If your purchase was made in-store, you will need to bring it back to the store you purchased it from within 14 days and you can only exchange it or receive a credit note.
