Do you ship Internationally?
Yes! They currently offer international shipping to New Zealand, Singapore the Continental United States, as well as the rest of the world. If you would like delivery to a different country, please contact them to see what arrangements can be made.
What payment options do you offer?
The Canningvale website is currently geared for Visa, Mastercard, American Express, Paypal, and Afterpay payments.
I have not received my order confirmation email?
If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. Please contact them by live chat now or email with your full name and order number and they will confirm your order.
Can I alter my existing order?
No. After you place your order, their Warehouse staff are busy picking and packing your products to get them dispatched to you as soon as possible. As such, they’re unable to alter, add or amend any order or order details after you have received confirmation.
How do I create a Canningvale account?
Please visit their Registration page to fill out your details. You can view your previous orders there, store details and keep up to date with Canningvale news and exciting offers or promotions.