What is the payment method?
Brooks Running accepts VISA, Mastercard, American Express, Discover Card, Apple Pay, and PayPal.
What shipping carrier does Brooks use?
In most cases, orders are shipped via FedEx. If shipping to a PO Box or Military Address, USPS will be the carrier.
From time to time they may choose another carrier (i.e., UPS or DHL). In any case, your order will be delivered within the time frame promised.
Will my order require a signature?
Orders through Brooks Running do not generally require a signature. From time to time a carrier may require a signature, even when not requested by them, for a variety of reasons. Brooks Running are unable to control whether a carrier will require a signature.
Can I Change or Cancel my Order?
Their Distribution Center works fast to get you out on your next run. Brooks Running are unable to cancel or change orders once submitted but they will always do the very best they can to process your request if possible.
It is best to reach out immediately if you need to make any changes or cancel your order. You can message or chat, but for the fastest service, they suggest to call during business hours.
Does Brooks offer Split Sized Orders?
Getting the right fit for your feet is essential to moving comfortably and running happily. While their website cannot process an order for split sizing on shoes, their retail partners can. Brooks Running empower their retail partners to be able to offer split sized shoes in store. It comes down to the store manager if they will honor this service, so it can be best to call first.
How do I return an item?
Brooks Running offer free returns for refunds within 90-days of purchase if you don’t love your new Brooks gear - even after you’ve run & sweat in it. Any unworn items can be returned up to one year after purchase.
