What is the payment methods?
Bradford Exchange currently accept payment by cheque, postal note or credit card. Bradford Exchange do not accept payment by BPAY, PayPal, Tele-banking or Post-Bill Pay to pay invoices.
Please be advised they do not accept American Express, UnionPay, or Discover.
I have ordered a personalised item. When should I expect delivery?
As these are made-to-order products based on the unique information you have provided them at the time of order, you should expect delivery of your order within three to four weeks from when your credit card has been debited.
Once your order is received in their warehouse, they allow five to fifteen business days for delivery of your personalised item. (Please note that your credit card is always debited the instalment amount selected at the time of order.)
How do I exchange or return an item?
To return an item for an exchange or refund, it must be returned within the specified warranty period.
All items should be returned in the original packaging, with their Certificate of Authenticity to THE BRADFORD EXCHANGE, PO BOX 147811, PONSONBY AUCKLAND 1144
Please ensure you fill out and return the Product Return Form on the reverse of your original invoice explaining the reason for the return, and your request for a replacement, exchange or credit/refund.
With NZ Postal Shops being closed during the lockdown, they recommend that you hold onto your item until the lockdown is lifted.
When they receive your return they will promptly issue an exchange, replacement, or refund via a cheque or a credit to your credit card, if a refund is due, within 10 working days. Credit card processing rules allow us to refund the credit ONLY to the card that was originally used to make payment.
Please note: They DO NOT reimburse for return shipping expenses for items returned.
What do I do if my product is damaged or faulty?
If you received a broken or damaged item, the entire contents of that particular shipment must be returned for a replacement within the specified warranty period using their Product Return Form (see related information above). All items should be returned in the original package.
Please contact them by phone or email to obtain their return address for faulty/damaged items.
How do I check the status of a returned item?
Please contact them directly to check the status of your return for any item ordered via the Internet, phone or mail from The Bradford Exchange. You can contact their Client Service department at 09 829 0475 Monday-Friday, between 10:00 am and 7:00 pm (NZST) and one of their friendly team members will be able to assist you with this.
Orders and Returns sent using their Product Return Form can take from 10 to 15 business days for transit and processing.
