How do I return the watch I bought from Ashford?
Ashford want you to be 100% satisfied with your purchase. If for any reason you are not, simply send your item back to Ashford in the same condition it was delivered, and Ashford would be happy to provide either a full refund of the purchase price or a store credit toward an exchange.
Your item may only be returned as long as you have not worn or sized it. All new items may be returned within 30 days of their delivery date. All Certified Pre-Owned items may be returned within 14 days of their delivery date. All items sold by Ashford are 100% brand new unless they are clearly described as “Certified Pre-Owned.”
Returned merchandise must include the manufacturer packaging, manuals and warranty cards, where applicable, along with all paperwork that was delivered with the watch. Returned merchandise must be in the same condition as when it was delivered. Worn or sized merchandise cannot be returned.
How do I check the status of my order?
To check the status of your order, please enter your email address and order ID here. If you do not see your order or have further questions, feel free to call them at 866-ASHFORD or email by clicking here.
Does Ashford ship internationally?
Yes. They ship to most international destinations via insured international priority UPS. Shipping costs are $59.95 to most international destinations. They cannot be responsible for additional costs, such as customs, duties, VAT, taxes, etc. You may want to contact your local customs office for an estimate before ordering. They must declare the full value that you paid for your watch on the shipment.
Is my shipment insured?
Yes. All orders shipped are fully insured against damage, loss and theft by Ashford. Shipping insurance is absolutely free.
What are my payment options?
Ashford gladly accept these forms of payments for International orders: Credit Card (Visa, MasterCard, American Express, Discover), Bank wire transfer, AliPay and PayPal.