What is Ashampoo’s return and refund policy?
Ashampoo want you to be satisfied with their service and products. If you’ve mistakenly bought a product or the product doesn’t meet your expectations, feel free to contact them. You’ll get your money back up to 30 days after your purchase, no questions asked!
What payment methods does Ashampoo accept?
Ashampoo accept American Express, Visa, PayPal, Wire transfer, JCB, Maestro, SOFORT Banking and MasterCard.
I lost the license key I purchased/I do not know my license key. What to do?
You can log onto your account at http://www.ashampoo.com/myashampoo. Once you have logged in, you can view your license key under “Purchased Reg. Keys” if you bought the software on their website. The license key is also included in the confirmation that you receive after the vendor confirms receipt of your payment.
I have not yet received my trial license key/license key, what to do?
If you wish to test any of their programs for a longer period of time, please use the option available in the software for requesting an extended test phase license.