What if I refuse to receive the order?
If you refuse your order upon delivery, or no one was home during multiple delivery attempts, or your order is unclaimed at the shipping courier, your order will be returned to their warehouse and you may incur a restocking fee.
What about international shipping?
Orders shipped internationally aren’t subject to Canadian taxes. Recipients of international orders are responsible for all fees (taxes, duties, customs charges). They reserve the right to refuse international orders.
Note, Altitude Sports cannot ship orders to EU countries.
Why Was My Order Cancelled?
Altitude Sports system cancels orders automatically if billing information doesn’t match their verification process. Call customer service (1-800-729-0322) or email them at (email@example.com). Marketplace sellers cancel orders if your item is unavailable.
Where Can I Get My Tracking Number?
Once your order is shipped, you’ll get a confirmation email. Under the shipping method section, you’ll see the carrier & tracking number.
What Payment Methods Does Altitude Sports Accept?
Visa, Mastercard, American Express, JCB & PayPal.