How can I pay for my order?
They offer a variety of online payment methods to ensure their customers can place orders with ease. Visa, MasterCard, Maestro, American Express, Alipay, One4all, PayPal.
Why can’t I add a new payment card?
If you want to add new payment details then you will need to do this at the checkout stage. Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite Allsole products with ease.
Will I be charged customs and import charges?
It is possible yes. Any order placed for delivery outside of the UK could result in custom charges or import duties. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods.
How do I return an item?
They try not to make things complicated for you, log-into your account to contact their Customer Service team and they’ll do the rest.
What happens if I am not at home to accept my delivery?
Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.
Can I make changes to my basket?
Yes, click on the bag icon at the top of the page and you will be able to see the item(s) you have in there so far. Use the + button to stock-up on your favorite items, or the – button if you have selected too many. If you want to remove an item completely then click the x button.
I have received a damaged item. What should I do?
They take pride in their products so we are sorry to hear you have received your order damaged. They take every care to ensure your delivery arrives exactly as they sent it, however things can sometimes get damaged in transit.
What delivery options do you offer?
All their delivery options can be found on their Delivery Information page.