What are payment methods can I use?
Alannah Hill accepts Visa, MasterCard, PayPal, Afterpay, ZipPay, Alipay and Wechat Pay.
How do I know my size choice is correct?
Alannah Hill has an approximate size guide with the most commonly used product measurement terms. Please visit their website to look at their sizing chart.
I ordered a pre-ordered dress, but it has not arrived, what do I do?
These are items that have not arrived at the Alannah Hill warehouse, but are on the way and are available for you to purchase now.
Alannah Hill will post the item(s) to you as soon as it arrives and when possible, they will advise you of the estimated delivery date.
What happens if I pay for shoes that might be out of stock?
Alannah Hill makes every effort to keep sufficient stock of items shown on their website. Occasionally, they do sell out of products before their site can be updated. If this should happen, you will receive an email indicating that a particular item you ordered is out of stock. If an item you have ordered is out of stock online, Alannah Hill will notify you immediately and reimburse your funds.
Do they ship internationally?
Alannah Hill ships internationally at different costs, shipping to New Zealand is at an affordable flat rate.